Terryana Web Craft LLC is committed to providing professional web design and digital creative services. All web design products and services are offered on a one-time purchase basis; there are no automatic renewals or recurring subscription charges. Clients are advised to carefully review the service details, scope of delivery, and applicable refund conditions prior to purchase.
Refund Request Period
To request a refund, clients must contact us via email within 14 calendar days of the date of payment, providing their order number, date of purchase, and the reason for the refund request.
For design projects that have not yet commenced, we will review refund requests based on the specifics of the order and applicable law. For custom design projects that have already begun or been completed, eligibility for a refund will be determined based on the amount of work completed, the terms of the order, and applicable law.
This policy does not limit any non-excludable refund rights or other statutory rights that consumers may have under the law.
Eligibility for Refunds
Clients may request a refund under the following circumstances, provided they meet the relevant criteria:
The client cancels the order after payment has been successfully processed, but before the design project has commenced.
We are unable to provide the purchased services due to reasons attributable to our company.
The services provided contain significant issues that remain unresolved within a reasonable timeframe.
Other circumstances that align with our refund policy or applicable legal requirements.
In cases where a client’s personal requirements change, the client fails to provide necessary design materials in a timely manner, or the client requests services that fall outside the original scope of the order, refund requests will be evaluated on a case-by-case basis.
Non-Refundable Situations
For digital design services that have been completed and delivered in accordance with the order terms—and where there are no issues requiring legal remedy—refund requests based solely on a change in personal preference are generally not accepted.
For custom design projects already in progress, the refund amount may be calculated based on the work completed, deliverables already provided, and the terms of the order, in compliance with applicable law.
Refund Processing Time
Once a refund request is approved, we will typically initiate the refund within 5–10 business days. The actual time it takes for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.
In principle, refunds will be issued to the original payment method. If there is a delay in the processing of a refund, customers may contact us via our customer service email to inquire about the status.
Order Cancellation
Should a customer wish to cancel an order, they should contact us as soon as possible—ideally before design work commences. Once an order has entered the design phase, any cancellation request will be reviewed based on the project’s progress, the amount of work already completed, and applicable laws.
One-time purchases do not automatically result in recurring subscription charges. Any additional services or new costs will be clearly communicated and require the customer’s explicit confirmation.
Return Address and Digital Services Information
As Terryana Web Craft LLC primarily provides web and digital design services, customers generally do not need to return physical items; therefore, this policy does not specify a standard return address for physical goods.
If an order includes items that must be returned physically, please contact us using the details provided below to obtain return authorization and the verified return address before shipping any items. Please do not send items to an unverified address.
4101 5th Avenue, Apt 5303 Lake Charles, LA 70607
Contact Us
If you have any questions regarding refund eligibility, order cancellations, payments, or service delivery, please reach out to us via the email address mentioned above. Please include your order number and relevant details in your message so that we may review your request and provide assistance promptly.
Thank you for choosing Terryana Web Craft LLC. We are committed to handling every refund request in a fair and transparent manner, and we strive to continuously improve our customer service experience.
