Are your services a one-time purchase or a subscription?
All web design products and services are offered as a one-time purchase. You only pay the single fee shown at the time of your order; there are no monthly or annual subscription fees, and no automatic renewals.
How soon after payment will the design process begin?
Once your payment is successfully processed and we have received the necessary design materials, your project will enter the production workflow. The specific start date and project timeline will be determined according to the service description or the arrangements agreed upon by both parties.
Can I request revisions to the design after purchase?
Yes. We provide design revisions as outlined in your order agreement. The number of allowed revisions and their scope are specified on the product page; requests that fall outside this scope may incur additional charges.
What materials do I need to provide?
Depending on the requirements of your project, you may need to provide items such as your brand name, logo, text content, product images, color preferences, and any other specific design requirements, which will help us complete the design accurately.
Can I request a refund after making a payment?
Refund requests are handled in accordance with our website’s refund policy, the terms of your order, the status of the project, and applicable laws. Please note that eligibility for a refund may be limited once the custom design process has begun or has been completed.
How can I use the final design deliverables?
The permitted use of the design deliverables and the ownership of intellectual property rights are governed by the terms stated on the product page or in a written agreement between both parties. If you have specific requirements regarding copyright or commercial use, please contact us in advance.
What if I need additional design services?
If you would like to add more pages, expand the scope of the design, or purchase other services, please contact us for a quote. Any additional costs will only be charged upon your confirmation; no automatic charges will be applied.
How can I check my order status or contact customer service?
You may reach out to us via the customer service email provided on our website. Please include your order number and a description of your inquiry so that we can efficiently locate your order and provide the necessary assistance.
How can I contact Terryana Web Craft LLC?
If you have any questions regarding payments, orders, or design services, please visit the “Contact Us” page on our website to find our customer service email and other contact details. We are committed to providing you with timely support.
