Terryana Web Craft LLC primarily provides web design and related digital design services. Once a client has successfully completed payment for an order, we will deliver the corresponding design assets via email, download links, or other digital delivery methods, in accordance with the terms of the order. This policy currently applies to digital service orders for clients based in the United States.
Order Processing Time
Following successful payment and confirmation of an order, we will initiate project processing based on the specific requirements of the services purchased. In most cases, processing begins within 1–3 business days. If a project requires additional materials, complex custom design work, or further consultation, the processing time may be extended.
Digital Product Delivery Timeline
The estimated delivery time for web design services is determined by the complexity of the project, the scope of the design, and the completeness of the materials provided by the client. Standard projects are typically completed within 5–10 business days; the specific timeline will be as stated on the product page or defined in the project plan agreed upon by both parties.
These timeframes refer to business days and exclude weekends, U.S. federal holidays, and any delays resulting from waiting for client feedback.
Delivery Methods and Service Providers
As our company primarily provides digital design services, orders are typically fulfilled via email, cloud-based file links, or an online delivery platform agreed upon by both parties. No physical shipping of tangible goods is involved.
Should a project require the use of third-party file hosting, email services, or other digital delivery platforms, we may engage relevant service providers as necessary. The availability of such third-party services is subject to their own operational status and respective terms and conditions.
We do not designate any specific physical logistics carriers under this policy.
Delivery Fees
There are no physical shipping charges for the delivery of standard digital design services. The price for the services purchased is as displayed on the product page and the checkout page.
If a project involves third-party platforms, additional hosting services, domain registration, or other value-added services, any associated costs will be disclosed prior to purchase and charged upon the client’s confirmation.
Delivery Notification and Client Responsibilities
Upon delivery of the design assets, we may send a notification via the email address provided by the client or through another agreed-upon communication channel. Clients are responsible for ensuring that their contact information is accurate and valid, and for regularly checking both their inbox and spam/junk folders. If you do not receive the delivery email, please contact us and provide your order number so that we can verify the delivery status and assist in resending the relevant materials.
Delayed Delivery
Project delivery timelines may be adjusted in the event of technical malfunctions, disruptions on third-party platforms, delays in the client providing necessary materials, or other circumstances beyond our reasonable control. We will notify the client whenever reasonably possible and make every effort to minimize such delays.
We are committed to providing our clients with clear delivery schedules, reliable digital delivery methods, and professional customer support. Thank you for choosing Terryana Web Craft LLC.
